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This blog post explains Office 365 SMTP relay and configuration basics. You may need to use Office 365 SMTP relay if you are going to send a bulk email (for a marketing campaign, for example) and route email through a trusted third-party server that provides a high level of security. Other use cases for SMTP relay include sending automated email messages from a device or developed application and improving email deliverability. You may need to keep the on-premises email server for several reasons, including for internal company communication without an internet connection, for higher storage limits for users’ mailboxes, or the number of daily emails exceeds the Office 365 daily limit. An SMTP relay is used when you need a higher level of anti-spam and antivirus protection for incoming emails compared to your on-premises email server, but you cannot move to Microsoft email servers only. In general, if you use Office 365, you don’t need to configure an SMTP relay to send email messages. What are SMTP relays? An SMTP relay is a service for transferring emails from one mail server to another. Sometimes the functionality of a single SMTP server may be not enough, and you may need to configure an SMTP relay. An SMTP server is responsible for sending outgoing emails. Simple Mail Transfer Protocol (SMTP) is the standard protocol for sending emails. To raise a ticket from the Office page in your online account, log in to your Office 365 account, click the app launcher (the nine dots in the top left corner) and then click “Office.By Michael Bose Setting Up an Office 365 SMTP Relay with TLS Connectors Log a ticket from your Office 365 Account In both Sway and Forms, there is a Help option available from the three dots menu in the top right corner, but for both apps, there’s no obvious way to contact support with anything other than “feedback.” OneNote has the same File > Help > Help option as Word, Excel, and PowerPoint, but when you click it, there is also no obvious way to contact support.įor all three of these apps, you can, of course, click around the Microsoft help until you find a path to support, but that’s not the same thing as having an obvious way to contact support from within the app.
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This will open the “New support request” form, where you can enter your support ticket. Scroll down to the bottom of the page and on the right-hand side, click the “Contact support” option. This will open up a new page with various help options (which you should check out first). Click the “?” in the top right of the menu bar and then click “Support.”